FAQs

Is this employment?

No. Opportunities are offered as independent contractor positions.

Can I choose my own schedule?

Yes. Independent contractors create their own schedules by selecting available service hours offered through the client program they are servicing. Available hours vary by client and are offered on a first-come, first-served basis.

What equipment do I need?

You'll need a Windows 11 computer that meets client requirements, reliable high-speed internet, and a quiet workspace. You can view specifics here: System & Equipment Policy

Do I need experience?

Many opportunities are beginner-friendly, so prior customer service experience is not always required. Applicants should be comfortable using a computer and demonstrate basic technical skills, including:

Navigating a computer and the internet

Using common web browsers

Clearing browser cache and cookies

Typing at least 35 WPM

Qualified applicants will receive guidance throughout the onboarding process to help them prepare for certification and servicing opportunities.

When do I get paid?

Independent contractors are generally paid around the 1st and 15th of each month. Payment timing may vary due to factors such as Arise invoice processing, banking procedures, weekends, holidays, or other processing delays. Please refer to your Independent Contractor Agreement for complete payment terms.

Will I receive a tax form?

Yes. As an independent contractor, you are responsible for your own taxes. If you meet the applicable IRS reporting threshold, you will receive the appropriate tax form (such as a 1099-NEC) for your earnings. Because Southern Charm Virtual Staffing LLC does not withhold federal, state, or local taxes from contractor payments, you may wish to consult a qualified tax professional regarding your individual tax obligations.